FAQ
Do you offer Payment Plans?
YES! WE NOW OFFER A BUY NOW, PAY LATER OPTION WITH PAYBRIGHT FINANCING WITH 0% INTEREST (dependant on personal financing details). You can get pre-approved for store credit within minutes. This means you can book your shoot as soon as tomorrow, get the photos you love after your session and pay for everything within the next 3, 6, or 12 months (after you receive your services/products)! Just click the option 'PayBright' at checkout.
When will I see my images from my session?
Our clients will see their images from their session on the very same day as their photoshoot! We take a quick 1 hour lunch break and then you will see your images in our viewing room.
How does the Image Reveal & Ordering work?
The Reveal & Ordering is your time to view all of your beautiful photos and decide which images you will be purchasing! We pull all of your images up and we will go through them one at a time. We will show you some images in colour and some in black & white.
What do I need to bring?
Your beautiful face, and your payment method. Payment options are: cash, credit, or email transfer.
Can I bring a guest?
We think that it is important that you choose your photos on your own as this is a very personal and empowering experience. However, if you would really like your partner to join you at your viewing session to help you choose then please let us know in advance. We will still host the viewing session the same day of your shoot. We do not allow children.
How many images will I see?
Every session is different, but we typically show 100–300 images per client.
What about Photoshop?
We will lightly edit all images prior to your viewing. Once you select you final photos, we will remove bruises, pimples, scratches, and cellulite. We will also provide body contouring/smoothing and even skin tone and lighten any dark circles under the eyes. We will give you the option if you would like to have scars, stretch marks, birthmarks, or moles photoshopped out. Should you have additional retouching requests, they must be made at your Image Reveal & Ordering Appointment.
How long will it take to receive my Collection/Album/Prints, etc?
You will receive the prints and products in 6-8 weeks. If you need your images faster than this turnaround time, please consult with us. We may be able to accommodate some requests with or without a rush fee added.
Will my products be shipped to me or do I need to come pick them up?
Products can either be shipped to you or you can pick them up at the studio. Please let us know at the Ordering Appointment! We offer free shipping, so it truly is about whatever makes it easier for you!
Can I make additional purchases at a later date?
There is NO option of an online gallery or a second Ordering Appointment.
We do not archive your images after your ordering appointment. Therefore, you will not be able to return and order additional images. However, if you purchase the Digital Collection with the high-resolution files, you can send them to us for printing or you may print them through a third-party. However, we DO NOT take responsibility for bad printing by a third party.
What happens to the images I do not purchase?
We delete them after your appointment.
All sales are final. Once your Image Reveal & Ordering Appointment are complete, we will not allow for changes to your order. This is studio policy for all clients and no exceptions will be made. You may not change, alter, add, reduce, or request any other types of changes after the Ordering Appointment.